🔄 Return & Refund Policy – Pindora Farm
Last Updated: November 2025
At Pindora Farm, customer satisfaction is our top priority.
We take great care to deliver high-quality, pure, and hygienically packed products to your doorstep.
However, if you face any issue with your order, please read our return and refund policy below.
🧾 1. Eligibility for Return or Replacement
We accept returns or replacements only if:
- You receive a damaged, leaking, or incorrect product.
- The issue is reported to us within 24 hours of delivery.
- You provide clear photos or videos of the product and packaging as proof.
Note: Opened or partially used products cannot be returned for hygiene reasons.
📦 2. Process for Reporting an Issue
To raise a request:
- Contact us via WhatsApp or email within 24 hours of delivery.
- Share your order number and clear pictures/videos of the issue.
- Our team will verify and respond within 24–48 hours.
💰 3. Refund or Replacement Options
Once your claim is verified:
- You may choose a replacement (same product) or a store credit/refund.
- Refunds will be processed to your original payment method within 5–7 business days.
⚠️ 4. Non-Returnable Items
We do not accept returns for:
- Opened or used ghee or grocery products
- Items damaged due to mishandling after delivery
- Products bought during discounts or special offers (unless defective)
🚚 5. Delivery Issues
If your package is delayed, lost, or received in poor condition, please contact us immediately — we’ll coordinate with our courier partner to resolve it promptly.
📬 6. Contact Us
For any concerns related to returns or refunds, please contact us at:
Pindora Farm
📍 Village Bhullar, District Gurdaspur, Punjab, India
📞 +91-7678491461
📧 info@pindorafarm.com
🌐 www.pindorafarm.com
✅ Our Promise:
We stand by the quality of our products and always aim to make things right for our customers with fairness, honesty, and respect.